Question 1

Do you serve customers in United Kingdom?

Accepted Answer

Yes — OxaHost United Kingdom serves customers based in the UK. Direct billing in GBP, support in French, Arabic and English. Pricing and payment options are adapted to the British market.

Question 2

Can I pay in GBP?

Accepted Answer

Yes — billing is processed directly in GBP via card or bank transfer, with no hidden currency-conversion fees. Additional local payment methods may be available depending on your country.

Question 3

What is a domain name?

Accepted Answer

A domain name is your website's address on the internet (e.g., yourbrand.com). It's how visitors find and access your website. Think of it as your digital street address.

Question 4

How long does domain registration take?

Accepted Answer

For most international extensions (.com, .net, .org, .xyz, etc.), registration is instant — once payment is confirmed, the domain is active and ready for DNS configuration. Tunisian extensions (.tn, .com.tn, .net.tn, .org.tn, .ent.tn, etc.) are an exception: they require manual identity verification by the ATI (Tunisian registry), so registration is NOT automatic after payment. You'll receive an email with the documents to provide (CIN, patente, statutes, etc. depending on the extension); once validated by ATI, the domain is activated.

Question 5

What is WHOIS privacy and why do I need it?

Accepted Answer

WHOIS privacy protects your personal information (name, email, phone, address) from being publicly visible in the WHOIS database. We include it free with most domain extensions.

Question 6

Can I transfer my domain from another registrar?

Accepted Answer

Yes! You can transfer your domain to us easily. You'll need to unlock it at your current registrar and get an EPP/authorization code. Transfers include a free 1-year extension.

Question 7

What happens when my domain expires?

Accepted Answer

After expiry, your domain enters a grace period (varies by TLD) where you can still renew at regular price. After that, it enters a redemption period with higher fees, and finally gets deleted and becomes available for anyone to register.

Question 8

Can I get a refund on a domain purchase?

Accepted Answer

Domain registrations are generally non-refundable within the first 5 days per ICANN policy. However, some TLDs may have specific refund policies. Contact our support team for assistance.

Question 9

What DNS record types do you support?

Accepted Answer

We support all standard DNS record types including A, AAAA, CNAME, MX, TXT, SRV, CAA, NS, and more. Our DNS management panel gives you full control over your zone file.

Your Domain, Your Identity· United Kingdom

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