Question 1

Do you serve customers in United Kingdom?

Accepted Answer

Yes — OxaHost United Kingdom serves customers based in the UK. Direct billing in GBP, support in French, Arabic and English. Pricing and payment options are adapted to the British market.

Question 2

Can I pay in GBP?

Accepted Answer

Yes — billing is processed directly in GBP via card or bank transfer, with no hidden currency-conversion fees. Additional local payment methods may be available depending on your country.

Question 3

What's the difference between Basic Email and Pro Email?

Accepted Answer

Pro Email includes everything in Basic Email plus video conferencing, Web Office suite (documents, spreadsheets, presentations), CloudBox cloud storage, custom branding, notes & reminders, and eDiscovery tools. It's a complete business communication platform.

Question 4

How does the video conferencing work?

Accepted Answer

Our built-in video conferencing supports HD video and audio, screen sharing, meeting recording, and up to 100 participants. No extra software needed — just click to start a meeting from your email interface.

Question 5

Can I brand the webmail with my company logo?

Accepted Answer

Yes. Pro Email allows full custom branding. Add your logo, set your brand colors, create a custom webmail URL (e.g. webmail.yourdomain.com), and apply a custom theme for a fully professional experience.

Question 6

What is CloudBox?

Accepted Answer

CloudBox is our integrated cloud storage solution that syncs with your email. Store, share, and manage files across all your devices — version history and team sharing built in.

Question 7

Can I migrate from my current email provider?

Accepted Answer

Yes — full migration of mailboxes, folders, contacts, and calendars from any provider. Our team handles the transfer with zero downtime; pricing depends on the number of mailboxes and total volume.

Question 8

Can I use my own domain?

Accepted Answer

Yes. You'll need to update DNS records at your registrar to point mail to our servers. The mandatory ones are MX and SPF; we strongly recommend DKIM and DMARC so your messages aren't flagged. We send the exact values to copy at activation time.

Question 9

Is Pro Email GDPR compliant?

Accepted Answer

Yes. Our infrastructure is hosted in ISO 27001 certified datacenters. We provide eDiscovery tools, data retention policies, and full GDPR compliance features for enterprise customers.

Question 10

Can I upgrade my plan later?

Accepted Answer

Yes — upgrade to a higher Pro Email tier at any time. The upgrade is instant, and you'll only be charged the prorated difference for the remaining billing period.

Pro Email forTeams That Mean Business· United Kingdom

Choose Your Pro Email Plan

Basic

Extended

Large

Enterprise

Mailboxes

Billing Cycle

Included in every plan

More Than Just Email

Video Conferencing

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Frequently AskedQuestions

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